Forecast the future. Uncover new
strategies to deliver a better CX. Identify what to explore next. Everything boils down to listening to patients. We gain insight into the patient journey by systematically listening to every word spoken in those interactions and using tool
s like ML help in a scalable
way. What we glean from analyzing these Betting Database interactions enable organizations to train agents to deliver authenticity and use the human touch, leveraging empathy to reassure patients their stories are heard.
They’re not alone, they are understood
, and there is a solution to resolve their Demystifying 877 Numbers: Your Guide to Toll-Free Convenience frustrations. Amy Brown Amy Brown is the founder and CEO of Authenticx – a platform that analyzes
and activates patients’ voices at
scale to reveal transformational opportunities in healthcare. She built her career in the healthcare industry, advocating for and expanding coverage for underserved populations, and learned the nuance of corporate operations.
SOURCEContact Center Pipeline May
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