Ensure compliance with
TCPA, TSR, and state-level regulations, yes, you read right, individual states are jumping on the bandwagon to implement their own regulations. And if you are calling into other countries, like Canada, remember that they have their
own distinct regulations.
Accordingly, identifying a platform compliant with these regulations or that can integrate with your call or contact center’s software is essential to eliminate all the guesswork and potential risks associated with outbound calling.
Remember that a singl
e violation can lead Business Owner Phone Numbers List to costly penalties, with the ability to look back four years. Even worse, all those involved in the violation are personally liable, including agents and those who loaded the dialer with phone numbers. Consider partnering with a reliable legal firm to discuss those eureka moments around outbound calling for further protection and peace of mind.
And always, to make sure
you stay compliant follow what Numbers: Busting Myths and Unveiling Toll-Free Convenience your company’s Legal department tells you to do. SOURCEContact Center Pipeline June TAGSagent trainingcall abandonment rateDo Not Calloutbound callingpower dialerpredictive dialerpreview
dialerTCPA Mark Pereir
a Mark Pereira Meet Mark Pereira, a passionate learning and development professional with a wealth of knowledge and experience. He is an experienced Trainer and On-Site Supervisor who has earned several certifications.
