Identifying themselves
. Call centers must identify themselves and their companies when making telemarketing calls. Maintaining Do Not Call (DNC) lists. Call centers should maintain a list of phone numbers on the National DNC Registry and refrain from telemarketing calls to those numbers. Providing an opt-out feature. This can be an automated IVR system or via text to opt-out for consumers.
Avoiding auto-dialed calls
to emergency Chinese Europe Phone Number List lines. Call centers should avoid making calls or sending text messages to emergency phone lines, hospitals, or other healthcare facilities. Training employees. Call centers
should train thei
r employees on the TCPA and TSR Numbers: Your Guide to Toll-Free Convenience, Not Area Codes regulations and ensure that they follow the guidelines for compliance, such as call time requirements, identifying if the caller wants to be placed on the DNC list, or correctly describing the products or services the caller will receive before payment can be accepted.
Monitoring compliance
. Regularly monitor compliance with the TCPA and/or TSR to ensure your center is up-to-date with the latest regulations. Calling during permitted times. Avoid calling before am or after pm in the local time zone. The abandonment rate of less
than %. This refers to
when a caller disconnects the call before being connected to a representative, usually after hearing an automated greeting or message.
