Forecast the future. Uncover new
strategies to deliver a better CX. Identify what to explore next. Everything boils down to listening to patients. We gain insight into the patient journey by systematically listening to every word spoken in those interactions and using tools
like ML help in a scalable way
. What we glean from analyzing these interactions enable organizations to train agents to deliver authenticity and use the human touch, leveraging empathy to reassure patients their stories are heard.
They’re not alone, they are understood
, and there is a solution to resolve their IG Database frustrations. Amy Brown Amy Brown is the founder and CEO of Authenticx – a platform that analyzes
and activates patients’ voices a
t scale to reveal transformational opportunities Not Your Typical Area Code – Unlocking the Secrets in healthcare. She built her career in the healthcare industry, advocating for and expanding coverage for underserved populations, and learned the nuance of corporate operations.
SOURCEContact Center Pipeline M
ay TAGScall montagescustomer experienceCXdata analyticshealthcarestorytellingtime to resolutionTTRunstructured data RELATED ARTICLESMORE FROM AUTHOR Contact Center Pipeline Top Blog Posts Top Posts in June Behind An Excellent CX is a Happy Contact Center Behind An Excellent CX is a Happy Contact Center How Exceptional Service Drives Business Success How Exceptional Service Drives Business Success Contact Center Pipeline Magazine CURRENT ISSUE: JULY CONNECTING WITH ANXIOUS CUSTOMERS VIEW ISSUESUBSCRIBE FROM OUR
