Though the outbound dialer
made me feel uncomfortable since I wasn’t aware of who I was calling and would get asked that question repeatedly, I liked it for two reasons. Before we had the dialer, we had to manually dial members’ numbers from a sheet that listed
their names, phon
e numbers, and Medicaid IDs. This gave us complete control over the calls we made, but it was challenging to stay motivated.
Even though we were given
extra Chinese Australia Phone Number List responsibility, the feeling of accountability didn’t last long, and it became difficult to keep up the momentum. It’s unclear if this was due to a lack of motivation or something else. Regardless, we were grateful for the opportunity, but it was challenging to maintain our enthusiasm. As I reflect on this situation, the tall cubicle walls, a lack of follow-up from leadership, and the monotony of tasks were vital factors in the decline in performance.
The cubicle walls created
an environment of isolation and Calling Nationwide, Not Local: The Myth of the 888 Area … disconnection, while the lack of support and guidance from leadership exacerbated the feeling of being stuck in a rut. The monotonous nature of the tasks further compounded the issue, leading to a
general decline in
productivity. It’s strange to think that a caller has never cursed me out in all my years working on the outbound dialer.
