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INSIDE THE ISSUE MAGAZINE ABOUT TrueMoney Database Keeping the CX Chain WRITTEN BY TONY LORENTZEN Keeping the CX Chain Supply chain chaos continues to be in the headlines. We’ve seemingly seen it all: logjammed ports, inventory pileups in
warehouses, shortages of raw
materials and consumer goods, shipping and delivery delays, and a disrupted labor market.
When the supply chain is stretche
d or it snaps, the force is felt at the end: namely Not Quite! Unveiling the Mystery of Toll-Free Numbers the customers and the contact center agents they contact when deliveries are late, do not arrive at all, cancelled, or incomplete. Although these concerns sit outside retailers’ circle of control,
they aren’t without options. For e
ven if the item supply chains are broken, the customer experience (CX) chains: of information of what happened, why, where, when, how, and alternatives for customers are, if made right, still there.
Here we explore five consideratio
ns for the retail CX and how they can have a positive impact in both the short term and the long term: even in the midst of the supply chain challenges that continue to plague the retail market. Build in Greater Resiliency Effective supply chain planning is already part of your everyday operation, but it’s time to think bigger about how to adapt to disruption and sustain your retail operations.
