That’s where artificial intelligence
AI)-powered contact center
solutions come in. These technologies add a layer of automation and intelligence to your business. We’ve typically focused on how this combination elevates the CX, but the truth is that it builds in resiliency to your operation in two key ways. ..SIMULTANEOUSLY IMPROVING THE CUSTOMER AND THE AGENT EXPERIENCE BUILDS IN GREATER RESILIENCY TO YOUR OPERATION.
First, contact center AI means your
brand can handle higher volumes with ease and without Twitter Database adding headcount—something that’s proven to be increasingly critical in today’s disrupted labor market. Done right, AI in the contact center lets you create proactive self-service experiences that quickly get customers the answers they need, when they need them, thereby helping to reduce contact center call volumes.
At the same time, these t
echnologies are designed to help contact Demystifying 888 Numbers: Your Guide to Toll-Free Convenience center agents work more efficiently and effectively. So, when it’s time for live agents to help customers, AI capabilities provide agents with all they need to optimally manage every
interaction, which can lead to
improved CSAT, reduced AHTs, and accelerated post-engagement wrap-ups. There are, of course, opportunities for the AI to support agents with cross-selling and upselling, which can have a positive impact on revenue.
