violations So, the seller is obliged to hand over to the customer a product of proper quality at the time of purchase. There is a list of requirements that any product sold must meet (one or more of them):
quality characteristics listed Variants of violations of
- the standards prescribed in Article 1 of Law No. 2300-1;
- the standards provided for by the Law on the country email list Protection of Consumer Rights.
If these conditions are not met, it may be decided that the buyer has encountered a product of inadequate quality.
f defects are found in the product Variants of violations of
is obliged to convey this information to the consumer in any accessible form (orally, by writing on the receipt or on the price tag). In certain cases, it becomes clear that the product has defects based on the place where it is sold. This includes consignment shops and discount stores. Then the transaction itself confirms that the buyer is aware of the product he is buying (defects are possible).
Law No. 2300-1 “On the Protection of Consumer Rights” (clause 1 of Article 18) states that if the buyer was informed about the poor quality of the product being sold, then he cannot go to court (regarding the purchase of a defective product) (decision of the Soviet District Court of Tula dated 21.01.2015 in case No. 2-48/2015).
But if the buyer has not been informed that the product has defects, he, for his part, may demand:
- replace the purchased low-quality product with an equivalent one with normal quality characteristics;
- a discount commensurate with the defect that cannot be eliminated due to certain characteristics of the product (when it comes to cosmetics, household chemicals, food products, etc.);
-
immediate elimination of the defect by the seller at his expense;
- compensation for expenses (if any) to tegist, account, creative director eliminate product defects (the buyer could eliminate them himself or seek help from other persons);
- reimbursement of expenses incurred due to the purchase of low-quality products.
The customer has the right to demand that the seller accept the purchased product back and reimburse the money spent on it. The seller’s duty is to accept the returned product and, if necessary, check the quality.
For certain products sold at retail, the mandatory requirement is the availability of information about expiration dates, use and warranty.
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Product expiration date:
- a period of time after which a product is executive list no longer suitable for use;
- established by the manufacturer within the framework of current legislation;
- counted from the date of issue.
According to the rules for the sale of certain types of goods, products for which the expiration date is